Shipping policy
Shipping Policy
Last Updated: July 2026
At Paradiaskos, we work hard to ensure your order reaches you safely and as quickly as possible.
Order Processing
- Orders are processed within 1–3 business days after payment has been confirmed.
- Orders placed on weekends or public holidays will begin processing on the next business day.
- During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
| Region | Estimated Delivery |
|---|---|
| Canada | 5–10 Business Days |
| United States | 5–10 Business Days |
| United Kingdom | 6–12 Business Days |
| Australia & New Zealand | 7–15 Business Days |
| Europe | 6–12 Business Days |
| Rest of the World | 7–20 Business Days |
Please note that these are estimated delivery windows and may vary depending on customs processing, weather conditions, or local carrier delays.
Shipping Costs
Shipping rates are calculated at checkout based on your delivery address.
From time to time, we may offer Free Shipping on qualifying orders. Any applicable promotions will be displayed on our website.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become active after shipment.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
Paradiaskos cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided during checkout.
If you notice an error, contact us as soon as possible. While we'll do our best to assist, we cannot guarantee modifications once an order has been processed.
Lost or Delayed Shipments
If your package appears significantly delayed or has not arrived within the expected delivery timeframe, please contact us.
We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Damaged Items
If your order arrives damaged:
- Contact us within 48 hours of delivery.
- Include your order number.
- Attach clear photos of the product and packaging.
We'll review the issue and provide an appropriate resolution.
Multiple Packages
To improve delivery efficiency, some orders containing multiple items may be shipped separately. If this happens, you'll receive tracking information for each shipment.
Contact Us
If you have any questions regarding shipping, feel free to contact our support team.
We aim to respond to all inquiries within 1–2 business days.